About this policy
Sam’s Carpet Cleaning provides cleaning services in Calgary and surrounding communities. This policy explains how we handle information when you visit samscarpetcleaning.ca or contact us about our services.
Information you share with us
When you call or email us, you may provide your name, telephone number, email address, service address, cleaning requirements and photographs. We use this information to answer questions, prepare quotations, arrange and deliver services, and communicate about bookings. Please do not send sensitive information that is not needed for your enquiry. Our current Contact & Price page provides telephone and email contact details rather than an online enquiry form.
Website hosting and security
Our website is hosted on WordPress.com and uses Jetpack services. These providers may process technical information, including IP addresses, browser and device information, and server logs, to deliver the website, maintain security and support its operation.
Website analytics and cookies
We use Google Analytics 4, installed through WordPress.com/Jetpack, to understand how visitors use our website and to improve its content and usability. Google Analytics may use cookies and process information such as pages viewed, referral sources, browser and device information, approximate location and online identifiers.
Jetpack Stats provides separate website statistics through Automattic. Its processing may include IP addresses, pages visited, referring URLs, browser information and visit times. The statistics available to us are generally presented as reports rather than a list identifying individual visitors.
Cookies and similar technologies may also support website operation and security. At present, this website does not provide a dedicated Cookie preference panel. You can manage or delete cookies through your browser settings, although this may affect website features. Blocking cookies alone may not prevent all analytics requests.
Google Maps and external links
Our homepage includes an embedded Google Map. When the map loads, your browser connects to Google, which may receive technical information such as your IP address and browser details. Our website also links to external services, including Google Reviews and Facebook. Those services handle information under their own privacy policies.
Service providers and processing locations
Information is processed by the providers needed to operate our website and handle communications, including Automattic/WordPress.com, Google and our email provider, Microsoft. Their processing may take place outside Canada and be subject to the laws of the countries where it occurs. We may also disclose information where required by law. For more information, see the privacy policies of Automattic, Google and Microsoft.
Retention and protection
Our approach is to retain enquiry and service information only for as long as reasonably needed to respond, provide services, maintain business records and meet applicable legal or accounting obligations. Retention periods vary with the information and its purpose. Website logs and analytics records are also subject to the relevant providers’ retention practices. We take reasonable steps to protect information, but no website, email service or transmission method is completely secure.
Your questions and choices
You can ask us about our handling of your personal information or request access, correction or deletion by contacting us below. We will consider requests in accordance with applicable requirements and may need to verify your identity. Some records may need to be retained for legal or business obligations.
Contact us
Sam’s Carpet Cleaning
Calgary, Alberta, Canada
Email: samscleaninginc@outlook.com
Telephone: 403-890-9619
Updates
We may update this policy when our services or data practices change. The date below identifies the latest revision.
Last updated: October 20, 2026.